Refund policy
No Returns or Refunds Policy
Last Updated: January 2026
IMPORTANT: All sales are final unless items arrive damaged or defective.
1. Final Sale Policy
All products purchased from our store are final sale. Once you complete your purchase and receive your order, no returns, refunds, or exchanges are permitted unless the item arrives damaged or defective. By placing an order, you acknowledge and accept this policy.
2. No Refunds for Regular Returns
We do not offer refunds for change of mind, products not meeting expectations, items purchased in error, or items no longer needed. All payments are non-refundable except in cases where items arrive damaged or defective.
3. No Returns for Regular Purchases
We do not accept returns of items in used, new, or like-new condition. Once an item is shipped to you, it is your responsibility. However, we will accept returns of items that arrive damaged or defective.
4. No Exchanges
We do not offer exchanges for different sizes, colors, styles, or for any other reason. If you order an incorrect size or color, you must make a new purchase. Your original order is final and cannot be exchanged unless the item is damaged or defective.
5. Damaged or Defective Items
If items arrive damaged, defective, or significantly different from the product description, we will accept returns and provide a full refund or replacement. You must report damaged or defective items within 7 days of receipt with photos showing the damage or defect. We will provide you with a prepaid return shipping label at no cost to you.
6. Your Responsibility to Verify
Before completing your purchase, please:
• Carefully review all product descriptions, images, and specifications
• Verify that you are ordering the correct item, size, color, and quantity
• Confirm your shipping address is accurate
• Ensure the item meets your expectations before purchasing
7. Exception: Damaged or Defective Items Only
The only exception to our final sale policy is for items that arrive damaged, defective, or significantly not as described. For all other reasons—including customer error, changed mind, or incorrect size/color—no returns or refunds are offered.
8. Payment Processing
All payments are processed immediately upon order placement. Since no refunds are offered, you will not receive any money back under any circumstances after your payment has been processed.
9. Acceptance of Terms
By completing a purchase on our store, you acknowledge that you have read, understood, and fully accept this No Returns or Refunds Policy. You agree that you are purchasing items on an as-is, final sale basis.
10. Contact Information
If you have questions about our policy before making a purchase:
• Email: support@zaltria.com
11. Policy Changes
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our store following any changes constitutes your acceptance of the new policy.
Please shop responsibly and carefully review all items before purchasing.
All sales are final and binding.